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Shipping & Returns

cigars pipes and humidorsShipping

If you select Two-Day Shipping for an order you place with TheCigarStore.com, you will not necessarily receive your order in two days. We will estimate shipping and delivery dates for your order taking both shipping time and item availability into consideration.

There is no weekend pickup or delivery for Two-Day Shipping. If you order an item with Two-Day Shipping the item will usually ship within 24 hours and arrive two days from then. So it is possible that an order ready to ship at the end of the day Friday via One-Day shipping, may not be processed by the carrier until Monday. In such a case, the order would be delivered on Wednesday.

Your shipping confirmation email will contain your actual shipping and handling charges and tax, if any.

Outside the state of California, the purchaser is responsible for remitting any additional taxes to the appropriate taxing authority.

FREE Shipping*

When TheCigarStore.com offers FREE SHIPPING it means ground shipping only and is only available to the continental United States and does not include Hawaii and Alaska as they have to ship via air. This is not available when used with any discount codes and not available for display humidors.

Taxes

For all orders shipped within the State of California, The Cigar Store, Inc is required BY LAW to collect CA State Sales Tax of 8.25% on the TOTAL value of the order excluding shipping charges. On cigars and tobacco products only, an additional 29.82% excise tax which will be added during the checkout process. We do not charge sales or any other tax when shipping outside the State of California. Tax responsibility of any orders shipped outside of California is the responsibility of the purchaser.

Coupons and Discount Specials

*Cannot be used in conjunction with other coupons or offers including free shipping and must be used at time of purchase. Discounts cannot be applied once you submit your order.

Returns Policy

We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. If an order is refused at the time of delivery, a $25 fee will be assessed to cover the cost of returning the item back to the distributor.

Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care we think you will be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them and reimburse you for the return postage. If you have need to return goods to us for whatever reason please email returns@thecigarstore.com outlining the reason for return.

An RA (returns authorization) number will then be issued. Please note that returned goods not bearing an RA number on the outside of the packaging may be subject to processing delays.

Returns does not include shipping postage.

If you refuse the order, you will be charged for all shipping, delivery & storage incurred.  If it is an item that can be returned to stock a 20% restocking fee will be charged, if item is damaged or un-returnable no credit will be given. Custom Orders receive no refund under any circumstances.

All returned merchandise must be unopened and in original condition and include an Return Merchandise Application (RMA) number clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. Any shipping and/or handling charges on the original order cannot be refunded.

Cigar Club "Month-To-Month" Membership Cancellation

You may cancel your Club membership at any time by going to http://www.thecigarstore.com/cigarclub and clicking on "existing Members Log-In" and signing in. Once signed in, click on "Membership" and uncheck the club(s) you are in then click on "Save." You can also use this to "pause" your membership and turn it on when you want to continue. You can cancel at anytime.

Cigar Club "3, 6, 12 month" Membership Cancellation

If you cancel your membership within the first thirty (30) days of enrolling, you will receive a refund of the balance membership fee on the credit card originally used to purchase the membership. If you cancel more than thirty (30) days after the enrollment date, you will not be entitled to a refund of any portion of the membership fee balance purchased.